Shipping policy
At Novaria we are committed to getting your order to you as quickly and safely as possible. Below you will find everything you need to know about our shipping process.
Order Processing
All orders are processed within 2-4 business days of purchase. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation email with your tracking details once your order has been dispatched.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–8 business days |
| United Kingdom | 5–8 business days |
| Europe | 6–10 business days |
| Australia & NZ | 7–12 business days |
| Asia | 6–10 business days |
| Rest of World | 8–14 business days |
These are estimated timeframes and may vary during peak periods or due to circumstances outside our control.
Worldwide Shipping
We ship to most countries worldwide. All orders are fully tracked from dispatch to delivery. Shipping costs, if applicable, will be calculated and displayed at checkout before payment is confirmed.
Free Shipping
We offer free worldwide shipping on all orders. No minimum spend required.
Order Tracking
Once your order has been dispatched you will receive a tracking link via email. You can use this link to monitor your delivery at any time. Please allow up to 24 hours for tracking information to become active.
Customs & Duties
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in the price at checkout. We recommend checking your local customs regulations before placing your order.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please allow a few additional business days before reaching out. Delays can occasionally occur due to customs processing or carrier backlogs. If your order appears to be lost we will work with the carrier to resolve the issue as quickly as possible.
Damaged Orders
If your order arrives in a damaged condition please retain all original packaging and contact us as soon as possible. We will arrange a replacement or full refund at no additional cost to you.